Webinars

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Beyond NPS: Measuring the Voice of Your Customer in an AI-Driven World

On-Demand Webinar

Metrics matter when it’s not business as usual. As organizations continue to operate in dynamic environments, measurement and mindsets must change in order to meet and exceed customer expectations. Now the yardstick by which brands measure themselves, customer experience must be personalized and holistic.

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Leveraging bots and brains for the new normal

Modernizing apps using AWS cloud databases

On-Demand Webinar

Since 2008, HGS Digital and Amazon Web Services (AWS) have partnered to provide advanced consulting for companies looking to migrate their Oracle workloads to the cloud.

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Leveraging bots and brains for the new normal

Leveraging bots and brains for the new normal

Live Webinar | July 22, 2020 | 10:00 - 11:30 a.m. UAE Time

RPA is extensively used across businesses as part of their digital transformation journey, however it is important to leverage Artificial Intelligence to maximize the potential of automation by further augmenting sophisticated processes. Join us to explore more on tackling unstructured and distributed data via Intelligent Automation.

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Steps To Navigate Social Media During a Crisis

On-Demand Webinar

At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.

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Award-Winning Social Media Strategies for the CX Generation

On-Demand Webinar

Gone are the days when brands are in sole control of dictating the narrative. Today’s “CX Generation” customer turns to social media for trusted reviews and recommendations. Yet, while 80% of companies believe they provide excellent customer service on social media, only 8% of customers agree...

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