HGS + Twilio

Innovate quickly with programmable, cloud-based communication channels

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Cloud Customer Contact Channels

HGS Digital’s process excellence and systems integration experience coupled with Twilio’s flexible, programmable cloud contact center platform create a unique ability for the two companies to build best-in-class advanced customer experiences.

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Integrate voice, email, chat, video, and WhatsApp (and more) interactions

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Bring together data, departments, and functions

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Cloud contact center experts on demand for initial implementations, ongoing managed services, and optimizations

"We are thrilled to be partnering with HGS. They have created core capabilities that integrate into Twilio, enabling fast and trusted deployment for our shared customers. The reporting and analytics capabilities of HGS are unparalleled, with a backend database integration that puts advanced analytics for agents and customers at their fingertips. However their System Integration team is second to none. They’ve made it really easy for our customers to connect the dots and realize the greatest possible value out of their Twilio investment!"

~ Glen Weinstein, Chief Customer Officer, Twilio

Our Services

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Advanced customer experience

Connect with your customers on any and all channels, despite integration or disparate system challenges.

True omnichannel platform

True omnichannel platform

Leverage technology implemented by a managed service partner with deep process and domain expertise.

Seamlessly integrated systems

Seamlessly integrated systems

Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.

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Rapid development

Innovate as quickly as you want—flexible infrastructure means you can adapt quickly to changing customer needs.

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Book a strategy consultation

Give us 30 minutes, and we can brainstorm with you on how to ensure your digital transformation and AI efforts meet with success and serve to improve both the EX and the CX.