HGS + Twilio
Innovate quickly with programmable, cloud-based communication channels
Cloud Customer Contact Channels
HGS Digital’s process excellence and systems integration experience coupled with Twilio’s flexible, programmable cloud contact center platform create a unique ability for the two companies to build best-in-class advanced customer experiences.
Integrate voice, email, chat, video, and WhatsApp (and more) interactions
Bring together data, departments, and functions
Cloud contact center experts on demand for initial implementations, ongoing managed services, and optimizations
"We are thrilled to be partnering with HGS. They have created core capabilities that integrate into Twilio, enabling fast and trusted deployment for our shared customers. The reporting and analytics capabilities of HGS are unparalleled, with a backend database integration that puts advanced analytics for agents and customers at their fingertips. However their System Integration team is second to none. They’ve made it really easy for our customers to connect the dots and realize the greatest possible value out of their Twilio investment!"
~ Glen Weinstein, Chief Customer Officer, Twilio
Advanced customer experience
Connect with your customers on any and all channels, despite integration or disparate system challenges.
True omnichannel platform
Leverage technology implemented by a managed service partner with deep process and domain expertise.
Seamlessly integrated systems
Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.
Innovate as quickly as you want—flexible infrastructure means you can adapt quickly to changing customer needs.
Discover HGS Digital’s social and cloud-based solutions
Rapid office-to-home migration with Twilio
Consumer electronics giant moves operations to the cloud in only 27 days
Improving content management capabilities in a cloud environment
Product developer saves costs and improves CX with cloud-based CMS
CX improvement with a unified social CRM solution
Television network grows CSAT and shrinks AHT with social audience
Effectively managing the volume of social activity
Ramp up your social care strategy to meet today’s social channel customer expectations
Book a strategy consultation
Give us 30 minutes, and we can brainstorm with you on how to ensure your digital transformation and AI efforts meet with success and serve to improve both the EX and the CX.