HGS + Sprinklr

Social Care Strategies, Managed Services, and Integration

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The Sprinklr and HGS Digital partnership helps organizations maximize the potential of the leading CXM platform with process expertise, managed services, and system integrations into third party platforms.

  • 20+ years of systems integration work
  • 20+ years of social care expertise
  • EPIC™ platform – Engage, Protect, Inform, Create.
  • 3+ year partnership with 20+ shared clients


“We know that creating and operationalizing a digital marketing and care strategy can be challenging. Our strategic partnership with HGS Digital alleviates challenges by helping customers create a strong foundation for effective customer experience management – delivering exceptional managed services, enablement, and integration support. We’re thrilled to be partnering with HGS Digital to support the world’s most valuable brands.”

-Luca Lazzaron, Chief Revenue Officer, Sprinklr.

Our Services

Social Care Strategy

Sprinklr works best when configured, managed, and used by social media experts. Strategize, measure, and engage to get the most impactful mentions to the right people at the right time.

EPIC™ Social Care

Listen and engage on social media and other online channels, faster, using our strategic engage, protect, inform, and create (EPIC™) method.

Managed Services

Long-term partnership to develop and operationalize social care strategies while maximizing software investment.

Seamlessly Integrated Systems

Joint technical teams analyze requirements and build, deploy, and manage seamless end-to-end solutions across systems.

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​​​​​​​Image of a booklet on EPIC Social Care

Sprinklr case studies, blogs, white papers, and webinars

HGS Digital and Sprinklr experts are together solving some of today’s biggest social media challenges.

Book A Strategy Consultation

Book a free consultation to discover how HGS Digital and Sprinklr work together to help you engage, inform, protect, create, and make your customers happier on all your social and messaging channels, at the global, national, and local levels.