Want to engage with your customers on Social Media faster?

Now you can!

World Map

We have over 40,000 live agents around the world and speak over 45 languages

Industries We Serve

EPIC Social Care has everything you need for Digital Customer Care

No matter the size of your challenge, we have you covered. Anywhere. Anytime.

Social Listening

Pick up on brand mentions with social listening

Seamless monitoring abilities allow your brand to spot patters and protect the brand by identifying, escalating, and mitigating issues before they become crises.

Filters focus on topics that matter most

Focus your keywords on relevant topics for your brand and never miss an opportunity to interact with your customers and fans across all social media outlets.

social epic group

Social Response

Communicate with your customers quickly and authentically

Engage with customers to deepen relationships and answer common customer service inquiries using the Brand Voice.

Build a better brand image with DigiCX

HGS Digital   EPIC together helps build your brand image, build followers and promote a positive reputation

Dedicated Team Available 24/7

Your dedicated team of professionals is available for the business days and hours of your choosing, or for full 24/7 support, including scaling for high-activity events. Onshore/offshore staffing allows for flexible availability and multi-language support.

VIP Response & Resolution Handling

Every customer engagement will be treated like a VIP with responses guaranteed within your goal time frame. The creation of custom workflows will help your brand prioritize the content that matters most.

360° Customer Care Services

Integrate the customer experience across all support channels, ensuring consistent and superior service, n matter where your customers are reaching out.

Insights & Reporting

Your team will have access to real-time analytics and reporting showing how your customer engagement is being managed and what customers are saying about your brand.

Selected Awards

Frost & Sullivan Award

Experience EPIC Social Care

Request a free consultation. One of our social media experts will get in touch with you shortly.