In the recent past, chatbots have taken the center stage when it comes to online customer interaction management. Chatbots are popular among customers as they get easy, on-demand information from companies—with a personalized tone. They also help organizations benefit by streamlining customer service operations, driving customer interactions, and reducing the cost of support. Some companies are now using chatbots to create sales pipelines by up-selling and cross-selling their products.
HGS Digital, with its proven capabilities in customer interaction management and application development, provides an integrated environment for all your chatbot development needs. From planning to execution of chatbot platforms, HGS Digital helps you accelerate and enhance your customer experience touchpoints. We bring together collective synergies of artificial intelligence (AI), machine learning, and natural language processing capabilities to help you build chatbots that can predict and adapt to changing conversational landscapes.
Analyze in detail your business objectives and services and outline them into an organized conversation flow. We help you draft a detailed strategy/design to serve and engage your customers online via conversational interfaces.
Our development services help you deploy a chatbot quickly on your website, voice assistants, messaging apps, and social channels of your choice.
Our end-to-end integration capabilities will help you integrate various back-end systems and processes into the chatbot app to provide a high-quality and highly personalized experience for your customers.
By leveraging data from the chatbot, we help businesses identify issues and continuously improve the language and responses to gain much higher accuracy and acceptance of the chatbot. With the power of data analytics, we use insights to help optimize the conversational abilities of the chatbots.