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By Michael DeSalles, Principal Analyst, Frost & Sullivan

By Daniel A. Schulte, Senior Vice President, Healthcare

The whole-person wellness experience must include addressing mental health in equal measure to other disease processes. Insecurity, Loneliness, Basic health needs of the mentally ill, Therapy as an essential element are some of the key social determinants of mental health (SDoMH) for the US healthcare community worth discussing.

Solutions include HGS DigiBOTS™ and Work@Home™  solutions designed to help businesses manage call volume, reduce wait times, and deliver great customer service while supporting employee needs

Telephone Nurse Triage Services Ease Burdens on Critical Staff While Directing COVID-19 Patients to Appropriate Levels of Care

By Priya Sabharwal, Practice leader, Network operations

While provider data management has historically been seen as a cost center for a health plan, this mindset is changing in the light of new CMS regulations and a growing focus on improving member experience. As specialists in transforming and optimizing processes, BPO organizations can help health systems ensure their provider data is properly managed, accurate and kept up to date, by cost-effectively combining technology, automation, strategy and expertise.

By Shilpa Sinha Harsh, SVP, Global Corporate Communications, CSR and D&I, HGS

The campaign has online and on-ground challenge and winners will get exciting prizes

By Dan Hillman, VP Business Development

Intelligent automation technologies including robotic process automation (RPA), machine learning and artificial intelligence offer a way to reduce revenue cycle expense and drive down the overall cost to collect, a critical metric of any revenue cycle. The goal behind applying intelligent automation in many cases is to improve the efficacy of problem diagnosis and root cause analysis and to then minimize the often routine and rote processing tasks, allowing staff to focus on exceptions.

HGS honored for the tenth consecutive year of providing world-class service.