April 20, 2020

HGS Receives Customer Service Leadership Award for Providing Innovative Social Media Experiences with HGS EPIC™ Social Care

By Michael DeSalles, Principal Analyst, Frost & Sullivanfrost.jpg

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April 15, 2020

For a More Holistic SDoH Picture, Look at Social Determinants of Mental Health

By Daniel A. Schulte, Senior Vice President, Healthcare

The whole-person wellness experience must include addressing mental health in equal measure to other disease processes. Insecurity, Loneliness, Basic health needs of the mentally ill, Therapy as an essential element are some of the key social determinants of mental health (SDoMH) for the US healthcare community worth discussing.

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April 14, 2020


Solutions include HGS DigiBOTS and Work@Home  solutions designed to help businesses manage call volume, reduce wait times, and deliver great customer service while supporting employee needs

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April 07, 2020

HGS Offers Nurse Triage Services for Healthcare Companies to Support COVID-19 Patients During the Crisis

Telephone Nurse Triage Services Ease Burdens on Critical Staff While Directing COVID-19 Patients to Appropriate Levels of Care

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March 26, 2020

Solving The Challenges of Provider Database Management

By Priya Sabharwal, Practice leader, Network operations

While provider data management has historically been seen as a cost center for a health plan, this mindset is changing in the light of new CMS regulations and a growing focus on improving member experience. As specialists in transforming and optimizing processes, BPO organizations can help health systems ensure their provider data is properly managed, accurate and kept up to date, by cost-effectively combining technology, automation, strategy and expertise.

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March 13, 2020

Intersectionality – Approaching Diversity & Inclusion through a Holistic Lens

By Shilpa Sinha Harsh, SVP, Global Corporate Communications, CSR and D&I, HGS

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March 03, 2020

HGSi creates a memorable campaign for Gulf Oil’s – Pick-up Your Dream

The campaign has online and on-ground challenge and winners will get exciting prizes

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February 26, 2020

The role of intelligent automation in reducing waste and improving efficiency in the revenue cycle

By Dan Hillman, VP Business Development

Intelligent automation technologies including robotic process automation (RPA), machine learning and artificial intelligence offer a way to reduce revenue cycle expense and drive down the overall cost to collect, a critical metric of any revenue cycle. The goal behind applying intelligent automation in many cases is to improve the efficacy of problem diagnosis and root cause analysis and to then minimize the often routine and rote processing tasks, allowing staff to focus on exceptions.

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February 20, 2020

HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List

HGS honored for the tenth consecutive year of providing world-class service.

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February 19, 2020

Partha DeSarkar, HGS Global CEO in an interview with Zee Business on HGS’ Q3 FY2020 performance

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