Newsroom

March 26, 2020

Solving The Challenges of Provider Database Management

By Priya Sabharwal, Practice leader, Network operations

While provider data management has historically been seen as a cost center for a health plan, this mindset is changing in the light of new CMS regulations and a growing focus on improving member experience. As specialists in transforming and optimizing processes, BPO organizations can help health systems ensure their provider data is properly managed, accurate and kept up to date, by cost-effectively combining technology, automation, strategy and expertise.

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March 13, 2020

Intersectionality – Approaching Diversity & Inclusion through a Holistic Lens

By Shilpa Sinha Harsh, SVP, Global Corporate Communications, CSR and D&I, HGS

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March 03, 2020

HGSi creates a memorable campaign for Gulf Oil’s – Pick-up Your Dream

The campaign has online and on-ground challenge and winners will get exciting prizes

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February 26, 2020

The role of intelligent automation in reducing waste and improving efficiency in the revenue cycle

By Dan Hillman, VP Business Development

Intelligent automation technologies including robotic process automation (RPA), machine learning and artificial intelligence offer a way to reduce revenue cycle expense and drive down the overall cost to collect, a critical metric of any revenue cycle. The goal behind applying intelligent automation in many cases is to improve the efficacy of problem diagnosis and root cause analysis and to then minimize the often routine and rote processing tasks, allowing staff to focus on exceptions.

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February 20, 2020

HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List

HGS honored for the tenth consecutive year of providing world-class service.

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February 19, 2020

Partha DeSarkar, HGS Global CEO in an interview with Zee Business on HGS’ Q3 FY2020 performance

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February 18, 2020

Why PayPal Paid $4 Billion For Honey Science

Features Virgil Wong, Global Practice Head & VP - HGS Digital

The article features viewpoints of some veterans in the tech industry to understand “How did coupon and rewards platform Honey create such a strong platform? What were the success factors?.

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February 18, 2020

HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability

HGS is helping Retailers & CPG Companies Realize their CX Vision in ‘EPIC’ Ways

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February 17, 2020

Digital Transformation: 10 sneaky money-wasters

Features Virgil Wong, Global Practice Head & VP - HGS Digital

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February 17, 2020

Critical Trends for Extraordinary Digital CX

By Virgil Wong, Global Practice Head & VP - HGS Digital

The future of digital customer experiences will continue to evolve from a reciprocal dynamic between companies and customers looking to interact in a more human-centric way. Businesses in 2020 cannot rely on solely implementing the latest features and technologies for their own sake. AI, hyper-personalization, bots, and digital visualization experiences must be strategically designed and implemented to inspire genuine customer loyalty, engagement, and enthusiasm.

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