Newsroom

By Subramanya C, Global CTO, HGS

COVID-19 is unlike any other crisis which is impacting the entire world. Governments across the world are trying to ensure the safety of their citizens and provide support to people affected. In spite of fast spread, people across the world are putting up a brave fight and using new-age technologies to manoeuvre this new situation. These technologies are not only helping us fight the pandemic but may in the future, change how we deal with such situations.

Natarajan Radhakrishnan, Global CIO, HGS, explains how bots and brains have changed over the years and even now, BPM firms have become creative with smart solutions when it comes to operating business as usual.

By Michael DeSalles, Principal Analyst, Frost & Sullivan

By Daniel A. Schulte, Senior Vice President, Healthcare

The whole-person wellness experience must include addressing mental health in equal measure to other disease processes. Insecurity, Loneliness, Basic health needs of the mentally ill, Therapy as an essential element are some of the key social determinants of mental health (SDoMH) for the US healthcare community worth discussing.

Solutions include HGS DigiBOTS™ and Work@Home™  solutions designed to help businesses manage call volume, reduce wait times, and deliver great customer service while supporting employee needs

Telephone Nurse Triage Services Ease Burdens on Critical Staff While Directing COVID-19 Patients to Appropriate Levels of Care