Mary Jane Konstantin, SVP Population Health at AxisPointHealth on SDOH & Predictive Analytics — Harlow On HealthcareRead more
The world of work: Socially distant but more connected than ever beforeRead more
Diverse and Inclusive Talent Pools, Business Continuity, and Logistical Lifelines: It’s Time Business Leaders Take Working From Home SeriouslyRead more
Role of technology in fighting the Coronavirus pandemic
By Subramanya C, Global CTO, HGS
COVID-19 is unlike any other crisis which is impacting the entire world. Governments across the world are trying to ensure the safety of their citizens and provide support to people affected. In spite of fast spread, people across the world are putting up a brave fight and using new-age technologies to manoeuvre this new situation. These technologies are not only helping us fight the pandemic but may in the future, change how we deal with such situations.
BPM sector: Integration of bots & brains still changing during pandemic crisis
Natarajan Radhakrishnan, Global CIO, HGS, explains how bots and brains have changed over the years and even now, BPM firms have become creative with smart solutions when it comes to operating business as usual.
HGS Receives Customer Service Leadership Award for Providing Innovative Social Media Experiences with HGS EPIC™ Social Care
By Michael DeSalles, Principal Analyst, Frost & Sullivan
For a More Holistic SDoH Picture, Look at Social Determinants of Mental Health
By Daniel A. Schulte, Senior Vice President, Healthcare
The whole-person wellness experience must include addressing mental health in equal measure to other disease processes. Insecurity, Loneliness, Basic health needs of the mentally ill, Therapy as an essential element are some of the key social determinants of mental health (SDoMH) for the US healthcare community worth discussing.
HGS DIGITAL ANNOUNCES BUSINESS CONTINUITY SOLUTIONS TO HELP CLIENTS NAVIGATE COVID-19 CRISIS
Solutions include HGS DigiBOTS™ and Work@Home™ solutions designed to help businesses manage call volume, reduce wait times, and deliver great customer service while supporting employee needs
HGS Offers Nurse Triage Services for Healthcare Companies to Support COVID-19 Patients During the Crisis
Telephone Nurse Triage Services Ease Burdens on Critical Staff While Directing COVID-19 Patients to Appropriate Levels of Care