May 15, 2020

Three Ways for Restaurants to Boost Digital Customer Experiences Now

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May 08, 2020

Mary Jane Konstantin, SVP Population Health at AxisPointHealth on SDOH & Predictive Analytics — Harlow On Healthcare

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May 07, 2020

The world of work: Socially distant but more connected than ever before

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May 05, 2020

Diverse and Inclusive Talent Pools, Business Continuity, and Logistical Lifelines: It’s Time Business Leaders Take Working From Home Seriously

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April 26, 2020

Role of technology in fighting the Coronavirus pandemic

By Subramanya C, Global CTO, HGS

COVID-19 is unlike any other crisis which is impacting the entire world. Governments across the world are trying to ensure the safety of their citizens and provide support to people affected. In spite of fast spread, people across the world are putting up a brave fight and using new-age technologies to manoeuvre this new situation. These technologies are not only helping us fight the pandemic but may in the future, change how we deal with such situations.

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April 21, 2020

BPM sector: Integration of bots & brains still changing during pandemic crisis

Natarajan Radhakrishnan, Global CIO, HGS, explains how bots and brains have changed over the years and even now, BPM firms have become creative with smart solutions when it comes to operating business as usual.

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April 20, 2020

HGS Receives Customer Service Leadership Award for Providing Innovative Social Media Experiences with HGS EPIC™ Social Care

By Michael DeSalles, Principal Analyst, Frost & Sullivanfrost.jpg

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April 15, 2020

For a More Holistic SDoH Picture, Look at Social Determinants of Mental Health

By Daniel A. Schulte, Senior Vice President, Healthcare

The whole-person wellness experience must include addressing mental health in equal measure to other disease processes. Insecurity, Loneliness, Basic health needs of the mentally ill, Therapy as an essential element are some of the key social determinants of mental health (SDoMH) for the US healthcare community worth discussing.

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April 14, 2020


Solutions include HGS DigiBOTS and Work@Home  solutions designed to help businesses manage call volume, reduce wait times, and deliver great customer service while supporting employee needs

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April 07, 2020

HGS Offers Nurse Triage Services for Healthcare Companies to Support COVID-19 Patients During the Crisis

Telephone Nurse Triage Services Ease Burdens on Critical Staff While Directing COVID-19 Patients to Appropriate Levels of Care

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