Newsroom

November 17, 2009

Careline - committed to branded conversations

Careline - committed to branded conversationsCareline has engaged the services of expert behavioural psychologist, Dr Guy Fielding, to build its ability to deliver contact centre interactions that reinforce and reflect the brand values of its clients and engender positive customer outcomes.

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November 10, 2009

Careline to hit the ground running for Sport Relief

Careline to hit the ground running for Sport Relief200 Careline agents have volunteered to 'man the phones' for next year's Sport Relief weekend (Friday 19 - Sunday 21 March). Our staff will handle calls from members of the public who wish to make donations to this, one of the UK's biggest fund raising programmes.

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November 03, 2009

Careline supports CCA Gold Standard Awards

Careline supports CCA Gold Standard Awards Careline took a leading role at this year's ceremony to celebrate the latest contact centre operations to achieve the CCA Global Standard, accredited by the UK Contact Centre Association (CCA).

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October 30, 2009

Careline Contact Centre Manager reaches top three in Virgin Customer Service Awards

Careline Contact Centre Manager reaches top three in Virgin Customer Service AwardsLemmy Chibuye, Careline’s Contact Centre Manager for Virgin Health Bank, has been honoured by Richard Branson.

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October 14, 2009

Olympic gold medallist, Andy Hodge, to support Careline’s staff development programme

Careline to benefit from the motivational skills of Olympic Gold Medallist Andy HodgeAndy Hodge MBE, gold medallist at the Beijing Olympics, is to play a role in Careline's new staff development programme in conjunction with other Molesey Boat Club athletes.

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October 14, 2009

Careline aims for CCA Global Standard

Careline achieves CCA Global StandardCareline’s three UK contact centre operations are in pursuit of the CCA Global Standard, granted by the UK Call Centre Association.

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October 14, 2009

Careline non-exec recognised in CCF awards

Mike Havard, Advisor of Careline and its daughter company, Semafone, was runner up to Simon Roncoroni for the Lifetime Achievement Award in this year’s European Call Centre Awards.

“Mike has a passion and enthusiasm that has helped shape the development of our industry in the UK,” says Careline’s Managing Director, Charles Cooper-Driver. “It is gratifying to know that his intelligence and insight is now helping to shape the future of our own business.“

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October 14, 2009

Passport Service appoints Careline

Careline wins Identity and Passport Service Business Helpline contractThe Identity & Passport Service (IPS), responsible for the production of passports and the introduction of identity cards, has selected Careline to support the rollout of the UK's new National Identity Service.

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August 20, 2009

HGS sees potential in Latam and China

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August 03, 2009

Hinduja Global Solutions to set up 1,000 - seater unit in Manila

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