Newsroom | HGS Digital

October 08, 2020

HGS Launches New Contact Center Analytics Platform

CHICAGO – Oct. 8, 2020 -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a global leader in business process management (BPM) and customer experience solutions, today announced the launch of HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data.

October 07, 2020

Precision Utilization Management: Meeting Patients Where They Are

October 06, 2020

Twindemics

October 01, 2020

HGS Introduces EDE Pathway Solution to Streamline Enrollment for Health Plan Issuers to be Utilized by Brokers and Consumers

Hosted cloud solution provides seamless enrollment experience without redirecting to another website

September 25, 2020

4 Ways That Healthcare Systems Can Manage Denied Claims

September 23, 2020

Redefining customer engagement for brands in the times of Covid-19

September 23, 2020

Crisis Drives AI and Authenticity in Social Customer Care

September 23, 2020

Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots

BURLINGTON, MASS – September 23, 2020– HGS Digital LLC, a business unit of Hinduja Global Solutions Ltd (listed in BSE & NSE), today announced that it has partnered with Zappix, the leading Visual IVR and Customer Self-Service Solutions provider to bring modern automation and innovation to contact centers.

September 23, 2020

Cloud Security: Extrapolating on What Oracle’s Acquisition of TikTok Means for Marketers

September 17, 2020

How to Ensure Provider Database Accuracy Amid COVID-19