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Retail and E-commerce

We optimize the customer experience for empowered, mobile consumers

E-commerce, supply chain challenges, evolving shopper expectations, always-available products, staff knowledgeability, real estate costs, price sensitivity, online reviews, social customer care—the list of retail challenges goes on and on. HGS works with retailers to engage with more customers, faster—on social and online—to accelerate their speed to innovation and to provide burst capacity on demand to handle seasonal and cyclical spikes as they strive to deliver an improved CX.

Retail as an industry has been one of the early adopters of new technology, be it in data or automation or social media care. With more people switching to online shopping, retailers vie for more wallet space through upselling and cross-selling methods. Here are a few challenges faced by this industry:

  • Less loyalty from customers who have the option to choose from a variety of options
  • Predictions on what the customer would want (market basket analysis)
  • Improvement possibilities in operational efficiency
  • Supply chain management depending on seasonality and market variations
  • Increasing customers’ wallet-share from stiff competition

Watch now: HGS Retail demo

Create a digital experience that is human-centered and easy to navigate. Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.

When your customers demand answers

We help you deliver.

Business problems

Solutions

Business problems

Design a digital CX and journey that is human

Business problems

Shopper dead generation (online and brick & mortar)

Business problems

Brand awareness

Business problems

Brand reputation

Business problems

E-commerce membership enrollment

Business problems

Store credit card promotional offers

Business problems

Solutions

Business problems

In-Store or online purchase

Business problems

Increase average order values

Solutions

Business problems

Decrease shopping cart abandonment

Solutions

Business problems

Personalizing offers

Business problems

Loyalty program membership enrollment

Solutions

Business problems

Loyalty program membership enrollment

Solutions

Business problems

Store credit card enrollment

Solutions

Business problems

Solutions

Business problems

Store credit card collections & payment plans

Solutions

  • Collections professionals
  • Campaign management

Business problems

Receipt or invoice generation & dispatch

Business problems

Solutions

Business problems

Customer service inquiries & feedback management

Business problems

Online, same day, subscription order management

Business problems

Pick up order management

Business problems

Order status updates

Business problems

Loyalty program support

Business problems

Holiday & seasonality support

Business problems

Giftcards and mobile giftcards

Business problems

Account management

Business problems

Solutions

Business problems

Returns, exchanges, & cancellation management

Solutions

Business problems

Lost or damaged items

Solutions

Business problems

Mobile app & technical support

Solutions

Business problems

Solutions

Business problems

E-commerce member cancellations  & retention

Business Problems

Business problems

Voice of the customer & store insights
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Business problems

Online reputation management

Business problems

NPS® & CSAT surveys

Business problems

Loyalty program member offers

Related resources

Book a strategy consultation

To learn more about how HGS Digital’s innovative CX strategies can enhance your retail or e-commerce business, please complete the fields below.