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Healthcare
We provide holistic healthcare solutions for better outcomes
Patient and member experience, increasing costs, aging populations, collections, coding, wait times, and pace of innovation are just some of the challenges faced by the healthcare industry today. Our AI Workplace Safety solutions can protect your team and your patients, while our Cognitive Contact Center solutions can ensure they receive the best care possible for their entire journey back to health.
When your customers demand answers
We help you deliver.
Business problems
Solutions
Business problems
Design a digital CX and journey that is human
Solutions
Business problems
Brand awareness
Solutions
- Lead generation experts
- Marketing analytics
- Digital experience
- Data + analytics
Business problems
Brand reputation
Solutions
Business problems
Providing omni-channel member experience
Solutions
- Voice click-to-chat with licensed agents
- Chat analytics for proactive chat invites
Business problems
Secure portal for plan shopping
HGS turns challenges into conversion, retention opportunities for Fortune 200 insurerBusiness problems
Solutions
Business problems
Telesales with licensed professionals
Solutions
- Telesales
Business problems
Back-office
Solutions
- Back-office new member fulfillment
Business problems
Member portals
Solutions
- Self-service member portals
Boosting sales productivity, reducing fixed overhead costs, and improving workflow for a health planBusiness problems
Solutions
Business problems
Customer satisfaction
Solutions
- Member and provider calls
- Medicare, Medicaid, and commercial client support services
Business problems
Member engagement
Solutions
- Member engagement
Business problems
Social determinants of health
Solutions
Achieving breakthrough nember CSAT for major payerBusiness problems
Solutions
Business problems
Provider directory upkeep
Solutions
- Provider directory management
Business problems
Appointment scheduling
Solutions
Business problems
Utilization review
Solutions
- UM, collaboration on Model of Care
Case study
Provider database managementBusiness problems
Solutions
Business problems
Claims status
Solutions
- Phone support for claims status
- Coding
Business problems
Claims denials
Solutions
- Back-end insurance claims resolution
- Clinical denials and root cause analytics
Business problems
Revenue cycle management
Solutions
- Front-end patient access services
- Mid-cycle charge integrity, medical coding, billing
- Remittance posting
Business problems
Billing support services
Solutions
- Medical coding, medical cost management, prior authorization
Deploying smart automation to re-engineer leading payer’s collections, enrollment, and eligibilityBusiness problems
Solutions
Business problems
Case and utilization management
Solutions
Business problems
Health risk assessments
Solutions
- Health risk assessments
Business problems
Social determinants of health
Solutions
- Verifying and delivering a care plan with analytics
Business problems
Identifying most impactful members
Solutions
Business problems
Nursing staff overwhelmed
Solutions
AxisPoint for social determinants of health
Deploying smart automation to re-engineer leading payer’s collections, enrollment, and eligibility
Learn how this healthcare client uses a bot to ensure operational efficiencies and refocus its financial forecast.
Our services
Digital ExperienceDigital Experience
Data + Analytics Data + Analytics
Intelligent Automation Intelligent Automation
Cloud Services Cloud Services
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To learn more about how HGS Digital’s innovative CX strategies can enhance your healthcare organization please complete the fields below.