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Consumer packaged goods
We help you create unforgettable customer experiences
Regulatory risk, mergers and acquisitions, slowing international trade, constant need to innovate, environmental and sustainability concerns, and a changing retail landscape make it challenging to move your business forward with confidence. HGS works with clients to make them more competitive, including providing unforgettable customer experiences with our Cognitive Contact Centers and EPIC™ Social Care solution, and using data from the HGS PULSE analytics platform to improve products and services.
Watch now: HGS CPG demo
Social networking assists with product recommendations from peers, leading to strategically placed advertisements that help guide the consumer to your website. Chatbots and live sales associates assist buyers with online ordering, and satisfied customers continue the cycle by posting recommendations of their own.
When your customers demand answers
We help you deliver.
Business problems
Solutions
Business problems
Design a digital CX and journey that is human
Solutions
Business problems
Shopper lead generation (online and brick & mortar)
Solutions
- Lead generation experts
- Marketing analytics
- Digital experience
- Data + analytics
Business problems
Brand awareness
Solutions
Business problems
Brand reputation
Solutions
Business problems
eCommerce product subscription enrollment
Solutions
- Lead generation experts
- Digital experience
- Data + analytics
HGS helps client partner rekindle retail successBusiness problems
Solutions
Business problems
In-Store or online purchase
Solutions
- Sales professionals
- Digital experience
- Data + analytics
- Marketing analytics
Business problems
Increase average order values
Solutions
- Sales professionals
- Digital experience
- Data + analytics
Business problems
Decrease shopping cart abandonment
Solutions
- Sales professionals
- Digital experience
- Data + analytics
Business problems
Personalizing offers
Solutions
- Sales professionals
- Digital experience
- Marketing analytics
- Data + analytics
Business problems
Loyalty program membership enrollment
Solutions
- Sales professionals
- Digital experience
- Data + analytics
- Marketing analytics
Business problems
Product coupon & sample fulfillment
Solutions
Driving revenue in an FDA-regulated environmentBusiness problems
Solutions
Business problems
eCommerce invoices
Solutions
- Billing professionals
- Digital experience
- Intelligent automation
- Data + analytics
Business problems
Product rebates
Solutions
Reducing costs for a next generation consumer affairs programBusiness problems
Solutions
Business problems
Customer care & product insights
Business problems
Product questions, complaints, suggestions, & inquires
Solutions
Business problems
Foreign objects & adverse events
Solutions
Business problems
Loyalty program support
Solutions
Business problems
Product registration
Business problems
Online and subscription order management
HGS and CPG leader achieve the CX WOW factorBusiness problems
Solutions
Business problems
Returns, exchanges, & cancellation management
Solutions
- Retention professionals
- Digital experience
- Data + analytics
Business problems
Lost or damaged product
Solutions
- Retention professionals
- Digital experience
- Data + analytics
Business problems
Troubleshooting
Solutions
- Technical support professionals
- Digital experience
Business problems
Warranty & recalls
Solutions
Saving 62% of damage claims, boosting CSAT for lawn and garden products leaderBusiness problems
Solutions
Business problems
eCommerce member, cancellations, retention
Solutions
- Retention professionals
- Data + analytics
Business problems
Voice of the customer insights
Solutions
Business problems
Online reputation management
Solutions
Business problems
NPS® & CSAT surveys
Solutions
Business problems
Loyalty program member offers
Solutions
Raising the bar on performance, trust: Evolving HGS partnership with a Fortune 200 consumer companyFAQs
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HGS empowers retailer with more actionable VOC survey, analytics
A retailer in the business of sophisticated sound systems employs today’s analytics to stay in step with the voice of their customers.
Our services
Digital ExperienceDigital Experience
Data + Analytics Data + Analytics
Intelligent Automation Intelligent Automation
Cloud Services Cloud Services
Related resources
Book a strategy consultation
To learn more about how HGS Digital’s innovative CX strategies can enhance your consumer packaged goods business, please complete the fields below.
