https://www.hgsdigital.com/thanks-for-booking-a-strategy-consultation

Consumer packaged goods

We help you create unforgettable customer experiences

Regulatory risk, mergers and acquisitions, slowing international trade, constant need to innovate, environmental and sustainability concerns, and a changing retail landscape make it challenging to move your business forward with confidence. HGS works with clients to make them more competitive, including providing unforgettable customer experiences with our Cognitive Contact Centers and EPIC™ Social Care solution, and using data from the HGS PULSE analytics platform to improve products and services.

Watch now: HGS CPG demo

Social networking assists with product recommendations from peers, leading to strategically placed advertisements that help guide the consumer to your website. Chatbots and live sales associates assist buyers with online ordering, and satisfied customers continue the cycle by posting recommendations of their own.

When your customers demand answers

We help you deliver.

Business problems

Solutions

​​​​​​​

Business problems

Design a digital CX and journey that is human
​​​​​​​

Business problems

Shopper lead generation (online and brick & mortar)
​​​​​​​

Solutions

​​​​​​​

Business problems

Brand awareness
​​​​​​​

Business problems

Brand reputation
​​​​​​​

Solutions

​​​​​​​

Business problems

eCommerce product subscription enrollment
​​​​​​​

Solutions

Business problems

Solutions

​​​​​​​

Business problems

In-Store or online purchase
​​​​​​​

Solutions

​​​​​​​

Business problems

Increase average order values
​​​​​​​

Solutions

​​​​​​​

Business problems

Decrease shopping cart abandonment
​​​​​​​

Solutions

​​​​​​​

Business problems

Personalizing offers
​​​​​​​

Solutions

​​​​​​​

Business problems

Loyalty program membership enrollment
​​​​​​​

Solutions

​​​​​​​

Business problems

Product coupon & sample fulfillment
​​​​​​​

Solutions

Business problems

Solutions

​​​​​​​

Business problems

eCommerce invoices
​​​​​​​

Solutions

​​​​​​​

Business problems

Product rebates
​​​​​​​

Solutions

Business problems

Solutions

​​​​​​​

Business problems

Customer care & product insights
​​​​​​​

Business problems

Product questions, complaints, suggestions, & inquires
​​​​​​​

Business problems

Foreign objects & adverse events
​​​​​​​

Solutions

​​​​​​​

Business problems

Loyalty program support
​​​​​​​

Business problems

Product registration
​​​​​​​

Business problems

Online and subscription order management

Business problems

Solutions

​​​​​​​

Business problems

Returns, exchanges, & cancellation management

​​​​​​​

Solutions

​​​​​​​

Business problems

Lost or damaged product
​​​​​​​

Solutions

​​​​​​​

Business problems

Troubleshooting
​​​​​​​

Solutions

​​​​​​​

Business problems

Warranty & recalls
​​​​​​​

Solutions

Business problems

Solutions

​​​​​​​

Business problems

eCommerce member, cancellations, retention
​​​​​​​

Solutions

​​​​​​​

Business problems

Voice of the customer insights
​​​​​​​

Solutions

​​​​​​​

Business problems

Online reputation management
​​​​​​​

Solutions

​​​​​​​

Business problems

NPS® & CSAT surveys
​​​​​​​

Business problems

Loyalty program member offers
​​​​​​​

Solutions

FAQs

Image of a potential customer taking a survey from an audio equipment retailer

HGS empowers retailer with more actionable VOC survey, analytics

A retailer in the business of sophisticated sound systems employs today’s analytics to stay in step with the voice of their customers.

Related resources

Book a strategy consultation

To learn more about how HGS Digital’s innovative CX strategies can enhance your consumer packaged goods business, please complete the fields below.