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Consumer electronics and technology

We deliver competitive, next-generation customer experiences

Changing consumer demands, shrinking operating margins, IoT, quality and longevity, speed to market, startup financing, supply chain challenges, finding talent, cybersecurity, robotics, and AI are changing the way electronics and tech organizations operate. Innovation and speed to market are key in this industry. Our HGS PULSE analytics platform leverages technology to bring teams together, reduce costs, and promote data-driven decision making. Our EPIC™ Social Care solution ensures you are equipped to monitor and manage the product reviews and inquiries that can make or break a brand.

When your customers demand answers

We help you deliver.

Business problems

Solutions

Business problems

Design a digital CX and journey that is human

Business problems

Customer acquistion & lead generation

Solutions

Business problems

Brand awareness

Business problems

Brand reputation

Business problems

Solutions

Business problems

In-store or online purchase

Solutions

Business problems

Increase average order values

Solutions

Business problems

Decrease shopping cart abandonment

Business problems

Personalizing offers

Business problems

Solutions

Business problems

Back office optimization, expense, billing & invoicing

Solutions

Business problems

Solutions

Business problems

Customer service inquiries & feedback management

Business problems

Online, same day, subscription order management

Business problems

Order status updates

Business problems

Account management

Business problems

Solutions

Business problems

Returns, exchanges, & cancellation management

Solutions

Business problems

Tier 1-4 level technical support

Solutions

Business problems

Warranties & repairs

Solutions

Business problems

Solutions

Business problems

Cancellation & returns

Business problems

Online reputation & reviews management

Business problems

CSAT & NPS® surveys

Business problems

Business problems

Voice of customer & feedback

Business problems

Design a digital CX and journey that is human

Related case studies

Book a strategy consultation

To learn more about how HGS Digital’s innovative CX strategies can enhance your consumer electronics or technology business, please complete the fields below.