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Banking and Financial

We help you build trust, increase resilience, and deliver on promises

Tech disruption, trust and retention, regulatory compliance, cybercrime and fraud, data breaches, mobility and globalization, and aging systems represent a mere sampling of the obstacles and threats that the banking and financial services industry is facing. HGS works with payment startups, and private and national banks to increase their resilience and keep customers for life. Due to this industry's renewed B2C focus, our EPIC™ Social Care, Cognitive Contact Center, and PULSE analytics platform offerings could be useful for optimizing customer engagement.

The banking industry must balance risk with opportunity in order for the right investments to yield high returns. This analysis of prospective and existing customers is essential in maintaining a healthy financial organization. Here are a few challenges faced by CXOs in this industry:

  • Collection of funds from debtors
  • New products or categories based on consumer demand and gap in supply
  • Cost of acquiring and retaining a new customer
  • Predictions on potential delinquencies and risk analysis

Create a digital experience that is human-centered and easy to navigate

Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve, and predict future needs.

When your customers demand answers

We help you deliver.

Business problems

Solutions

Business problems

Customer acquistion & lead generation

Solutions

Business problems

Brand awareness

Business problems

Brand reputation

Business problems

Solutions

Business problems

New account opening 

Solutions

Business problems

Mortgage, loan, & credit card applications

Solutions

Business problems

Cross-sell & up-selling umbrella policies

Solutions

Business problems

Document management, application, & file processing

Business problems

Solutions

Business problems

Bill payment & reimbursements

Solutions

Business problems

Bill collections & payment plans

Solutions

  • Collections professionals
  • Campaign management

Business problems

Fee & dispute management

Solutions

Business problems

Bill generation & dispatch

Business problems

Solutions

Business problems

Card activations & replacement

Business problems

​​​​​​​Online & mobile payment support

Business problems

Solutions

Business problems

Fee & dispute management

Solutions

Business problems

Fraud detection & risk management

Solutions

Business problems

Solutions

Business problems

​​​Member Cancellations

Solutions

Business problems

Loyalty program management

Business problems

Online reputation & reviews management

Business problems

CSAT & NPS® surveys
Image of using combined technologies to improve NPS score

Driving revenue through customer experience

Learn how a combination of strategies, including data management and advanced speech analytics, led to NPS® improvement year after year for this financial giant.

Related news and resources

Book a strategy consultation

To learn more about how HGS Digital’s innovative CX strategies can enhance your banking business, please complete the fields below.