Banking and Financial
We help you build trust, increase resilience, and deliver on promises
Tech disruption, trust and retention, regulatory compliance, cybercrime and fraud, data breaches, mobility and globalization, and aging systems represent a mere sampling of the obstacles and threats that the banking and financial services industry is facing. HGS works with payment startups, and private and national banks to increase their resilience and keep customers for life. Due to this industry's renewed B2C focus, our EPIC™ Social Care, Cognitive Contact Center, and PULSE analytics platform offerings could be useful for optimizing customer engagement.
The banking industry must balance risk with opportunity in order for the right investments to yield high returns. This analysis of prospective and existing customers is essential in maintaining a healthy financial organization. Here are a few challenges faced by CXOs in this industry:
- Collection of funds from debtors
- New products or categories based on consumer demand and gap in supply
- Cost of acquiring and retaining a new customer
- Predictions on potential delinquencies and risk analysis
Create a digital experience that is human-centered and easy to navigate
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve, and predict future needs.
When your customers demand answers
We help you deliver.
Business problems
Solutions
Business problems
Solutions
- Campaign management
- Data + analytics
- Marketing analytics
Business problems
Business problems
Solutions
Establishing a strong digital presence & generating leads through marketing campaignsBusiness problems
Solutions
Business problems
Solutions
- Sales professionals
- Digital experience
- Data + analytics
Business problems
Solutions
- Sales professionals
- Inteligent automation
- Data + analytics
Business problems
Solutions
- Sales professionals
- Data + analytics
- Marketing analytics
Business problems
Solutions
Supporting, improving finance and accounts operations for one of the largest private banks in IndiaBusiness problems
Solutions
Business problems
Solutions
- Billing specialists
- Digital experience
- Intelligent automation
Business problems
Solutions
- Collections professionals
- Campaign management
Business problems
Solutions
- Retention professionals
- Data + analytics
Business problems
Solutions
Providing stellar customer service for a high-growth payments appBusiness problems
Solutions
Business problems
Business problems
Business problems
Business problems
Solutions
- Tech support specialists
- Digital experience
- Data + analytics
- Intelligent automation
Business problems
Solutions
Business problems
Solutions
- Retention professionals
- Data + analytics
Business problems
Solutions
- Payment integrity
- Fraud, waste, and abuse
- Data + analytics
Driving $70 million in savings for a workers' comp payerBusiness problems
Solutions
Business problems
Solutions
- Retention professionals
- Data + analytics
Business problems
Business problems
Solutions
Business problems
Solutions
HGS and Jamaica Bank achieve symmetry in CSAT, growth
Driving revenue through customer experience
Learn how a combination of strategies, including data management and advanced speech analytics, led to NPS® improvement year after year for this financial giant.
Our services
Related news and resources
Book a strategy consultation
To learn more about how HGS Digital’s innovative CX strategies can enhance your banking business, please complete the fields below.