Automotive and manufacturing

We keep businesses moving forward

Electric and self-driving vehicles, gig economy, supply chain, brand loyalty, and emissions are just some of the challenges faced by automotive OEMs and other manufacturers. HGS works with manufacturers to make them more competitive. HGS Digital’s AI Workplace Safety and Cognitive Contact Center solutions could be of benefit in this industry.

Watch now: HGS ERS Bots&Brains Roadside Assistance

HGS is disrupting the emergency roadside service industry. Watch the video to learn how our patented Bots&Brains technology is being used to assist drivers in distress.

Solutions for every stage of the customer lifecycle

We keep your drivers moving forward and build personalized connections with white-glove service.

Business problems

Solutions

Business problems

Design a digital CX and journey that is human

Business problems

Auto shopper lead generation

Solutions

Business problems

Auto rental reservations

Business problems

Brand awareness

Business problems

Brand reputation

Business problems

Solutions

Business problems

Auto loans & vehicle purchase

Solutions

Business problems

Rideshare membership enrollment

Solutions

Business problems

Auto rental reservations

Business problems

Aftermarket sales

Solutions

Business problems

Solutions

Business problems

Auto loan collections & payment plans

Solutions

  • Collections professionals
  • Campaign management

Business problems

Auto loan bill generation & dispatch

Business problems

Solutions

Business problems

Auto insurance policy servicing

Business problems

Automotive insurance claims management

Business problems

Emergency roadside services

Solutions

Business problems

Dealer & fleet management

Solutions

Business problems

Recalls

Solutions

Business problems

Construction equipment & parts manufacturer support

Solutions

Business problems

Solutions

Business problems

Member cancellations retention

Solutions

Business problems

Lease renewals

Business problems

Online reputation & reviews management

Business problems

CSAT & NPS® Surveys

A personalized connection for a luxury brand experience

Learn how HGS created a seamless channel communication between a luxury automaker and its clientele that maintained the brand’s stellar reputation at every touch point.

Related resources

Book a strategy consultation

To learn more about how HGS Digital’s innovative CX strategies can enhance your automotive business, please complete the fields below.