Solutions include HGS DigiBOTSTM and Work@HomeTM solutions designed to help businesses manage call volume, reduce wait times, and deliver great customer service while supporting employee needs
CHICAGO, April 15, 2020: Hinduja Global Solutions (HGS) (listed in BSE & NSE), today announced a full suite of business continuity solutions designed to help clients and their employees manage contact centers during the COVID-19 crisis, which has caused reduced staffing levels due to government mandated guidelines.
“HGS Digital has tapped into its deep understanding of people and technology to deliver the same frictionless digital experiences they’ve come to rely on to help employees and customers deal with COVID-19,” said Venkatesh Korla, Founder & CEO, HGS Digital. “And because speed is of the essence during a global health emergency, HGS Digital has created solutions that clients can implement in as little as seven days in some cases.”
Our Digital business continuity solutions include:
“Staying at home is critical to social distancing guidelines that are designed to help flatten the curve,” Korla said. “With the HGS work from home solutions, clients can keep normal call center operations running smoothly while keeping employees and their families safe.”
Additional business continuity solutions are:
HGS Digital business continuity solutions are available immediately for current HGS clients and will be publicly available later this month.
HGS Digital helps transform businesses into digital Customer Experience (CX) innovators by combining deep domain expertise with an understanding of how people interact with technology. HGS Digital creates frictionless digital experiences that solve business problems and improve customers’ lives by tapping into its global team of more than 750 leading digital marketers, strategic thinkers, data innovators, user-centric designers and technologists across the US, UK, India, and the Philippines.
Specializing in a technology-agnostic approach, HGS Digital’s customer-first digital, data and intelligent automation solutions help leading brands around the world improve customer engagement, optimize operations, reduce cost and increase revenue. As the digital experience and transformation brand of Hinduja Global Solutions (HGS), HGS Digital delivers leading-edge CX solutions for a wide variety of markets including automotive and manufacturing, CPG, retail, banking, finance and insurance, healthcare, telecom, consumer electronics, the public sector, and travel and hospitality.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 38,872 employees across 61 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year that ended 31st March 2019, HGS had revenues of US$ 689 million.
Visit https://www.hgsdigital.com/ to learn how HGS Digital can help make your business more competitive.