Default | BW | BY | A+ | A- | A

Blogs

Filter by:
customer-service-superagent

COVID and beyond: Leveraging automation, AI and Amazon Connect

strawberry cheesecake

Spot, share, suggest: how to get started with social selling

Chatbot connects different digital icons popping out of the tablet screen

Accelerating AI during COVID: Getting more bang from your bots

On a glass wall, hand draws X's and O's in white ink to show strategy

7 topics to include in your playbook for award-winning social customer care

Interconnected people icons depict the complexity of customer data needed for the best CX

Don’t cheat on data for better CX

A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

A person is typing on a laptop keyboard and is accessing a Content Management System (CMS)

Is upgrading your CMS too expensive? See a surprisingly speedy, cost-effective, and secure option

Street with blurred lights and superimposed 0's and 1's indicates to depict rapid tech change

Staying grounded in cloud security

Customer service agents sit at a social contact center workstation and talk to a customer

Bringing service to the client: Why a social contact center is essential for modern customer service

A person is typing on a laptop keyboard and is accessing files that contain critical and secure data

Cyber risk and security in the era of digital transformation

Two marketing employees look at their desktop screen and analyze a bar graph of customer data

7 Proven ways big data analytics can help marketing teams

A person is using his laptop to work on a Data Analytics assignment

Trend 8: Data analytics are everywhere

HGS Digital Logo

With over 250 digital successes and stellar client satisfaction ratings, HGS Digital creates frictionless customer experiences that solve complex business problems and improve people's lives.

We work with leading brands across the world to improve their customer engagement, optimize their operations, reduce costs, and increase revenue. As a technology-agnostic consultant—with partners ranging from Amazon, Salesforce, Google, IBM, Microsoft, and more—we are well-equipped to help you select and successfully implement the right tools for your specific needs.

Connect with us
© 2020 HGS Digital | Sitemap | Privacy Policy
HGS | Hinduja Global Solutions