About Us
With our deep understanding of people and technology, we create frictionless digital customer experiences (CX) that solve your business problems and improve your customers’ lives.
We provide intelligent automation, analytics, cloud services, and DigiCX® services—independently or as an adjunct to other contact center or digital marketing initiatives—to some of the world’s most successful companies.
We build and optimize fully integrated enterprise websites, apps, portals, digital marketing systems, and dynamic IT platforms that lead to positive changes in the way your customers, employees, and stakeholders interact with your company.
Specializing in a technology-agnostic approach, our customer-first digital, data and intelligent automation solutions help to improve customer engagement, optimize operations, reduce cost and increase revenue. As the digital experience and transformation brand of Hinduja Global Solutions (HGS), we deliver leading-edge, omnichannel, CX solutions for a wide variety of industries, worldwide.
We have offered transformative digital experiences since 2003
By solving problems, creating value through innovation, and earning trust, we are growing and evolving in parallel with our clients.
3 continents
We are a global company headquartered in Chicago, Illinois, with offices across the United States, the United Kingdom, India, and the Philippines.
9 industries
With 200+ successful digital engagements, we support more than 35 top Fortune 500® brands.
750+ employees
We are a creative team of strategic thinkers, marketing experts, user-centric designers, online community managers, data innovators, and software engineers.
2018 acquisition by HGS
As a global leader in business process outsourcing and optimizing the customer experience lifecycle, HGS extends HGS Digital’s breadth, depth, and bench strength.
Our employees, our clients, and their customers are central to our success and at the heart of everything we do
Our mission is to make you more competitive. Our vision is to be a globally preferred business process transformation partner, creating value through innovative outsourcing solutions. By delivering exceptional DigiCX® services, we demonstrate our core values every day:
Global mindset
We think globally, respect cultural diversity, and provide equal opportunities.
Quality
We believe in continuous improvement through innovation, process enhancement, and teamwork.
Sustained growth
We are driven to grow our businesses rapidly and profitably to create value.
Pride in execution
We deliver consistently superior business results and celebrate our successes.
Integrity
Honesty, ethics, fairness, and honor are at the heart of all of our transactions.
Customer focus
Our clients and their customers are at the center of all we do.
Empowerment
Our employees take pride in and ownership of their actions.
We’re ready to collaborate with you
HGS Digital combines HGS’ deep customer engagement expertise and leading-edge technology to provide you with digital transformation solutions that have measurable business impacts.
HGS Digital leadership team
Newsroom and awards
Get the latest updates on how we’re working with clients to deliver holistic digital experience solutions across the customer journey lifecycle.
Careers
We provide the digital solutions, services, and skillsets that you need to digitally disrupt your industry
With stellar ratings, we work with the world’s leading brands to improve customer engagement, optimize operations, reduce costs, and increase revenue. With technology partners ranging from Amazon Web Services, Automation Anywhere, Salesforce, Google, IBM, Microsoft, Sprinklr, HashiCorp, and more, the HGS Digital team is well equipped to help you select and successfully implement the right options for your specific needs. Our goal is to deliver measurable business results and epic, life-changing CXs.
We empower you with the DX knowledge and skills to build more dynamic teams and shape entire careers
Part digital agency, part BPO, and part technology company, our award-winning team helps the C-suite (e.g., CIOs, CMOs, COOs) tackle tough organizational problems and industry-wide challenges. We help organizations develop strategic roadmaps for success, build cross-departmental consensus, drive customer engagement, implement the right tools and processes, and use data to continuously improve. Wherever your digital transformation gaps are, we are available and ready to fill them. Transforming the DigiCX® is our specialty.We’re an industry leader in customer satisfaction
HGS Digital’s long-term, ongoing client relationships are a testament to our customer focus. Our Net Promoter Score® (NPS), which measures customer satisfaction, loyalty, and willingness to recommend us to others, says it all.
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We’re flexible in how we work together
Whether you require assistance with a project, short-term staffing, or ongoing managed services, we can support you.
Experts
on demand
Project-specific consulting engagements
Ongoing
managed services
Book a strategy consultation
Transformation begins with intent and ends with the right partner. At HGS Digital, we understand the need for change, while juggling internal priorities. We have experience working with organizations of all sizes to achieve alignment and in ensuring each team's needs are met while driving the business forward. We believe that every business problem has the potential to become an opportunity. Give us 30 minutes to tell us about your goals and challenges, and we’ll start to brainstorm with you confidentially on how to address them.
