HGS Digital | We transform businesses into digital innovators

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Latest insights

Using AI to improve the contact center customer experience (CX) thumbnail

Using AI (not just NPS®) to improve the contact center customer experience (CX)

Hyper-personalization Whitepaper thumbnail

Hyper-personalize CX using customer data platforms

Customer Relationship Management (CRM).

Selecting a retail CRM system: Must-read guide

Cybersecurity Whitepaper Thumbnail

Level-up cybersecurity and thrive in the digital era

All White papers

All things digital

automation in the enterprise

Who owns automation in the enterprise?

customer-service-superagent

COVID and beyond: Leveraging automation, AI and Amazon Connect

strawberry cheesecake

Spot, share, suggest: how to get started with social selling

Chatbot connects different digital icons popping out of the tablet screen

Accelerating AI during COVID: Getting more bang from your bots

On a glass wall, hand draws X's and O's in white ink to show strategy

7 topics to include in your playbook for award-winning social customer care

Interconnected people icons depict the complexity of customer data needed for the best CX

Don’t cheat on data for better CX

A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

A person is typing on a laptop keyboard and is accessing a Content Management System (CMS)

Is upgrading your CMS too expensive? See a surprisingly speedy, cost-effective, and secure option

Success stories

Image of a hand drawing a cloud and adding migration criteria items around it

Healthcare payer fast-tracks cloud migration with HGS’s cloud acceleration framework

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HGS leads City of Hope’s digital transformation

image of banks of computer servers in the clouds

Achieving rapid office-to-home migration with HGS and Twilio

Lead Generation Contact Center Solution with Amazon Connect

Building a lead generation contact center solution with Amazon Connect

ALL CASE STUDIES

Our services

Digital Experience

Digital Experience

Digital CX Strategy

Mobile App Development

CX Bots and Live Chat

Data + Analytics

Data + Analytics

Data-Driven Strategy

Data Engineering & BI

Predictive & Cognitive Analytics

Consumer & Business Analytics

Marketing Analytics

Intelligent Automation

Intelligent Automation

Automation Strategy

Business Process Re-Engineering

Robotic Process Automation

Cognitive Automation

Interaction Automation

Cloud Services

Cloud Migration

Cloud Managed Service

Cloud Telephony

Our solutions(See All)

Cognitive Contact Center

Customer Analytics Platform

EPIC^™ Social Care

AI Workplace Safety

Our technology partners

Selected awards

Photo of image Frost and Sullivan Award

IAOP Excellence in Strategic Partnerships Award 2020

NelsonHall NEAT Leader Award 2019

BI Group Excellence in Customer Service Award 2020

Industry Leader in Customer Satisfaction

The Net Promoter Score (NPS) measures customer satisfaction and loyalty.

Our highest
ranking
competitor

56

86

Source: Customer Experience Matters. HGS Digital NPS score independently verified by AskNicely.com.

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